It's possible they did check. The problem is that there's nothing abnormal
seen. The first time I had this happen, I couldn't duplicate it on the
customer's first visit. On his second visit, one of us drove the vehicle
(I can't remember which) to the owner's specifications and we were able to
make the noise occur after a few miles. Even after hearing the noise, I
had little idea where it was actually coming from, and the vehicle
wouldn't do it on the lift in the air with the wheels turning.
What I then did was to call Hyundai's technical assistance line to see if
they knew anything about this. The assistant said he had a similar case
on the other side of the country, would call to see what they found, and
would call me back. He had me lube any caliper to pad contact points and
recheck. After the test drive with the customer, I knew how to make the
noise occur, and lo and behold, the noise was gone.
I've seen about three of these now, but never have I actually been able to
see any physical problem with the brakes.
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