03' Sonata Brake Pedal Question

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sonata32

Hi Group,

Lately, I been experiencing a weird situation with my brake pedal, To
explain, whenever I press the brake pedal down, it makes a click noise. It
seems as if the brake pedal also went down more. I pump the pedal a few
times and it seems to fix the problem temporary. My car has 37000 on it.
It's a v6 gl model. I don't think I need brakes because I don't hear any
squeaking noises nor does the car refuse to stop when I brake. Is this type
of problem covered under my warranty? I hope so. Just got laid off recently.
I had awful experience 4 months ago at the dealer with my 30,000
maintenance. They charged me the full price of 2 hors of labor when they
only worked on my car for 30 minutes. Only half the work was done on my car.
I made a complaint to the manager (jerk) and he basically told me never to
come back because I made a scene in front of potential customers. What get
me is that my uncle, best friend, and my mom and me all bought are Hyundai
the same day at this dealership and they were very nice to us at the time in
2003. Now when we go back they treat us as if they do not want to be
bothered. Well, I vented enough here. However, I do love my car. Just
unhappy with "Hyundai's customer no service attitudes"
 
1. It's probably covered by your warranty, but there's no way to know for
sure until the car is checked and the specific cause of the problem is
identified. If your brake pads were the cause, then that would not be
covered, but that's about the only instance other than collision damage I
can think of.

2. Labor charges do not necessarily reflect the actual time spent working
on the vehicle. Each particular job is rated at a particular labor time.
There are many reasons for this.
First, different technicians will do things at different speeds, so the
more experienced technician is often the faster one. I can't imagine
you'd want to pay more because you had an inexperienced technician working
on your vehicle and it took longer.
Second, it enables the repair facility to tell you how much the job will
cost in advance. Imagine being told you'll need to pay $96 (the labor
rate where I work) for every hour the technician works on the car and that
you'll have to wait to see how long the repair takes to know what you'll
pay.
One of the unfortunate realities of the auto servicing business is that
maintenance is a larger profit center than repair. A technician is more
likely to finish a maintenance job in less than the labor time than he is
to complete a repair job in less than the labor time.
Dealers and (I presume) other repair facilities try to make scheduled
maintenance a profit center. This may encourage them to inflate the labor
price for a packaged maintenance service.

3. You should always be polite and courteous with the service personnel
and their behavior should be the same. The service personnel are there to
help you, and are less inclined to do so if you're rude or obnoxious.
Similarly, you put money in the pockets of the service personnel, so they
should be looking to have you bring your business there.

If you don't like your dealer, you can always go to another, but you
should be aware that no place where you take your vehicle will standard
maintenance or repair be billed by the actual time it took the technician
to work on your vehicle. Typically the only time this is done is in
complex diagnostic situations where it is not known in advance how much
work must be done to provide a diagnosis.
 
I neglected to mention in the above post that the customer service issues
are between you and the particular dealer and have no reflection on
Hyundai themselves or any other dealer.
 
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