U
ursa99
Well, after 3 visits to the dealership I finally got my Santa Fe vibration
problem fixed. During my first 1000 miles I noticed a slight vibration and
could see the steering wheel slightly vibrate above 60 mph...sometimes. It
was not a 'slam dunk' problem. The dealership balanced my front wheels and
proudly anounced that the problem was fixed. NOT. Same problem. On the
2nd visit the dealership had the wise old sage with 25+ years experience
drive it for 15 miles and advised me that this is normal for a 4WD vehicle
with this type of Bridgestone tire. I was also 'invited' to take it to any
other Hyundai dealership to see they could find a problem. (the kiss off).
I took it to a local tire dealership and had them rebalance all 4 tires.
They told me that 3 of the 4 were slightly out of balance and hoped the
problem was fixed. Nope...sitll there. Now I'm getting frustrated. I want
to love this car and this slight vibration will make me nuts!...So, back to
the dealership and I have to get my salesman to get a meeting with the
Service manager. He basically said that I didn't believe his guy when they
told me that this vibration was normal and what did I want him to do. I
told him that I thought he would know and that I was NOT satisfied with the
car in it's present state. A long silence and then I pulled out the TSB #
01-50-008 that outlines the steps for vibration problems and specifically I
asked for the 3rd option, Tire RFV (Radial Force Variation) test. This
test spins the tire on the car with pressure applied to the tread and
measures for tread shift or out of round tires. It is an expensive piece of
equipment that the dealership did not have but he said he would find someone
who had it and run the test. Finally got a call the next day that my car was
fixed!. They found two tires that on the car that were 'perfect' and two
not as perfect. Ironically it was the rear two that they replaced and it
FIXED the problem. So after a lot of arm wrestling with the Service dept
they finally fixed it and I learned that if it is a problem they have not
seen or have a TSB on they are not very open to looking for fixes for new
problems. I drove the car for a few miles on the highway and it is now
smooth as silk and I'm in love again!....
Hold the dealerships feet to the fire, put your foot on their neck but don't
give up. Make sure you tell them you are not satisfied with the car the way
it is and you are unhappy. They would have you believe these problems are
in your head or 'normal'. Don't go for it!
problem fixed. During my first 1000 miles I noticed a slight vibration and
could see the steering wheel slightly vibrate above 60 mph...sometimes. It
was not a 'slam dunk' problem. The dealership balanced my front wheels and
proudly anounced that the problem was fixed. NOT. Same problem. On the
2nd visit the dealership had the wise old sage with 25+ years experience
drive it for 15 miles and advised me that this is normal for a 4WD vehicle
with this type of Bridgestone tire. I was also 'invited' to take it to any
other Hyundai dealership to see they could find a problem. (the kiss off).
I took it to a local tire dealership and had them rebalance all 4 tires.
They told me that 3 of the 4 were slightly out of balance and hoped the
problem was fixed. Nope...sitll there. Now I'm getting frustrated. I want
to love this car and this slight vibration will make me nuts!...So, back to
the dealership and I have to get my salesman to get a meeting with the
Service manager. He basically said that I didn't believe his guy when they
told me that this vibration was normal and what did I want him to do. I
told him that I thought he would know and that I was NOT satisfied with the
car in it's present state. A long silence and then I pulled out the TSB #
01-50-008 that outlines the steps for vibration problems and specifically I
asked for the 3rd option, Tire RFV (Radial Force Variation) test. This
test spins the tire on the car with pressure applied to the tread and
measures for tread shift or out of round tires. It is an expensive piece of
equipment that the dealership did not have but he said he would find someone
who had it and run the test. Finally got a call the next day that my car was
fixed!. They found two tires that on the car that were 'perfect' and two
not as perfect. Ironically it was the rear two that they replaced and it
FIXED the problem. So after a lot of arm wrestling with the Service dept
they finally fixed it and I learned that if it is a problem they have not
seen or have a TSB on they are not very open to looking for fixes for new
problems. I drove the car for a few miles on the highway and it is now
smooth as silk and I'm in love again!....
Hold the dealerships feet to the fire, put your foot on their neck but don't
give up. Make sure you tell them you are not satisfied with the car the way
it is and you are unhappy. They would have you believe these problems are
in your head or 'normal'. Don't go for it!