2004 Santa Fe power steering pump

Discussion in 'Hyundai Santa Fe' started by JayR, Feb 15, 2011.

  1. JayR

    JayR Guest

    I just spent almost $1,500 and had the timing belt, tensioner, pulley, and
    two belts replaced on my 2004 Santa Fe 3.5 L V6 at a Hyundai dealership --
    plus other service that was done at the same time that was included in the
    $1,500 (transmission service, cooling system flush, oil change, throttle
    body cleaning, etc.). I had to go back a few days later due to a noisy
    rattling sound in the engine compartment, and they said it needs a new power
    steering pump. They said the cost to install a new pump and pressure hose
    is about $800 to $900. They said that part of why the cost is so high is
    the cost of the parts. They also said that when replacing the pump the
    pressure hose always gets replaced at the same time. The vehicle has 77,000
    miles on it and I am the second owner, so it is not covered under any

    Unfortunately, I didn't know beforehand that the whole job, plus the $900
    power steering pump and hose was going to end up costing $2,300 to $2,400.
    If I knew that up front, I would have just traded it in and bought a newer
    Santa Fe -- maybe a 2009 or 2010 still under warranty. But now I have to
    decide about getting the power steering pump and hose replaced.

    How hard is it to access and replace the power steering pump and hose on
    this vehicle? Is there some much more reasonably priced way to get this
    done? -- such as buy the parts and do it myself, or have it done elsewhere
    not at a dealership?
    JayR, Feb 15, 2011
  2. JayR

    hyundaitech Guest

    1. Before moving straight to replacing the pump, I'm curious to know
    whether the fluid reservoir was checked for contamination. It's not
    uncommon for the mechanic to remove the reservoir or separate portions
    of the pressure line to allow for more room to access the timing belt
    area. In a few cases, this has resulted in the debris throughout the
    fluid to drain through the screen and clog enough of it to not allow
    proper fluid flow. In most cases, this results in a humming or
    whining noise on cold starts that tends to reduce or go away as the
    vehicle is driven. Hyundai even has a technical service bulletin (08-
    ST-001) instructing technicians to inspect the reservoir in the event
    of whining noise.

    2. It is not necessary to replace the pressure line when replacing
    the pump, but the line fails with a much higher frequency than the
    pump. There isn't enough labor overlap between these to jobs to
    justify recommending doing them together if the line is otherwise in
    good condition.

    3. There are cheaper (and remanufactured) pumps available at places
    other than the dealer. But the pump and line attachments are hard
    enough to access that you're likely to have great difficulty replacing
    it yourself.
    hyundaitech, Feb 15, 2011
  3. JayR

    JayR Guest


    I'm not sure about the contamination possibility, but there is definitely no
    whining noise or humming. The noise is a rattling and metal clunking type
    of sound, and the sound is there all the time -- not just when it is cold --
    and it is no different whether I am turning the steering wheel or not. I
    thought they must have left some kind of metal housing loose or something
    like that when they put things back together. But they said they are sure
    it is the power steering pump that is making the noise -- I asked them a
    couple of times about that. I did just look in the top of the power
    steering fluid reservoir and I didn't notice anything unusual, but I don't
    think I would be able to see anything there anyway in terms of contamination

    I am glad you pointed out that the pressure hose a pump are mostly two
    separate repairs with little labor overlap. That makes me a little more
    uncomfortable with what they were telling me because I specifically asked
    them if the pressure hose needs to be replaced or if that is just something
    that is done when the pump is replaced. They said that both are done
    together when the pump is being replaced. At this point, I have already had
    enough future prevention type of work done on the vehicle, so if the
    pressure hose replacement is a future prevention job I don't want to go
    ahead with that.

    Someone suggested that it may be a good idea to have it looked at elsewhere
    and just say that there is a loud rattling noise without mentioning that it
    may be the power steering pump. Then see what the new place thinks is
    causing the noise. I may try that.

    I can't quite picture how the power steering pump could be making this type
    of rattling clunking metal type of noise. But, one thing they said was that
    in the worst case scenario, the shaft of the pump could come loose and fall
    out which would cause the power steering to stop working. So I said to them
    that I guess that means that the shaft itself may be loose and maybe as it
    turns it is causing the rattling/clunking sound.

    I am also going to try calling another dealership and just asking what it
    would cost to have the power steering pump replaced.
    JayR, Feb 16, 2011
  4. JayR

    Irwell Guest

    The car would still be driveable, just very much harder to
    steer, like we used to have to do in the old days.
    Irwell, Feb 16, 2011
  5. JayR

    Ed Pawlowski Guest

    Don't count on the drivability. It will be much harder as cars are designed
    to have power assist these days and without it, steering is far worse than
    the manual of years gone by. Many would be just plain unsafe for normal
    Ed Pawlowski, Feb 17, 2011
  6. JayR

    Voyager Guest

    It is actually much worse than in the old days. The gearing of a manual
    steering gearbox was much lower than today's power assisted steering. A
    power steering car without the assist is probably 3-4X harder to steer
    than is a car designed with manual steering.

    Voyager, Feb 17, 2011
  7. JayR

    Irwell Guest

    I can, had to do it once with a 1962 Monterey, the power
    steering pump failed, could still manage to make it home,BTW I repaired
    that particular pump, took it apart and just had put in a new
    'O' ring, it ran like new again.

    Agree driving without the power assist would be harder, but safe
    enough to get you home.
    Irwell, Feb 17, 2011
  8. JayR

    Eric G. Guest

    This is very true. We had the PS pump fail on our Entourage. It was
    completely unsafe to drive. I couldn't even turn the wheel enough to get
    out of the garage safely. It might have been better at a high speed, but
    still nothing like the old days.

    Eric G., Feb 17, 2011
  9. JayR

    JayR Guest

    I agree that it probably would be almost undriveable. But, if it failed
    while driving, I am guessing that I would be able to it off to the side of
    the road.

    My plan is to figure out exactly what is causing the noise -- most likely
    the power steering pump -- and then get it fixed. So far, it doesn't look
    like it is something that I could easily replace on my own.
    JayR, Feb 17, 2011
  10. JayR

    Ed Pawlowski Guest

    Go to a big parking lot, put car in neutral, kill the engine. Then get back
    to us with how far you'd drive it to get home. The '62 Monterey steering
    design is long gone.
    Ed Pawlowski, Feb 18, 2011
  11. JayR

    Irwell Guest

    The above does not make much sense, what are you trying to say?
    Irwell, Feb 18, 2011
  12. JayR

    Ed Pawlowski Guest

    Your experience with a '62 Monterey does not apply to 2000 and newer cars.
    They are very difficult to steer when the power goes out. Most would be OK
    to get to the side of the road, but not safe to drive home more than a mile
    or so, if that.
    Ed Pawlowski, Feb 18, 2011
  13. JayR

    Irwell Guest

    I would agree with that summation, a lot depends too on the size
    of the vehicle. This search on Google indicates that Power Steering pump
    failures are fairly common, some drivers have just ripped the belt off
    and have driven for months and even years without PS assist.

    Irwell, Feb 18, 2011
  14. JayR

    JayR Guest

    This is a follow-up question.

    I just figured out how to access the shop manuals etc. online through
    http://hmaservice.com .

    When I looked up the power steering oil pump, this is what it says in the
    troublehshooting section regarding "Noise" (hopefully, I can get the text to
    format correctly here):

    ----- Quoted text from manual starts here -----


    1) Hissing Noise in Steering Gear:

    There is some noise with all power steering systems. One of the most common
    is a hissing sound when the steering wheel is turned and the car is not
    moving. This noise will be most evident when turning the wheel while the
    brakes are being applied. There is no relationship between this noise and
    steering performance. Do not replace the valve unless the "hissing" noise
    becomes extreme. A replaced valve will also make a slight noise, andis not
    always a solution for the condition.

    2) Rattling or chucking noise in the rack and pinion:

    Interference with hoses from vehicle body
    Loose gear box bracket
    Loose tie rod end and/or ball joint
    Worn tie rod and/or ball joint

    3) Noise in the oil pump:

    Low fluid level -- Replenish
    Air in the fluid -- Bleed air
    Loose pump mounting bolts -- Retighten

    4) A slight "grinding noise" may be heard immediately after the engine is
    started in extremely cold weather conditions (below-20°C). This is due to
    power steering fluid characteristics in extreme cold conditionsand is not an
    indication of a malfunction.

    ----- Quoted text from manual ends here -----

    The noise I have is clearly not 1, 2, or 4 from the list above.

    Although # 3 above doesn't say what type of noise, that's the only one left;
    and, of those, the only one that seems likely or possible is "Loose pump
    mounting bolts". I assume that they would have seen that and fixed if if
    that was the problem.

    What I don't see anywhere is anything else in the Troubleshooting section
    for the power steering oil pump that describes the kind of noise I am
    hearing. It just seems strange that after all of the work I had done, this
    fairly loud noise suddently develops, and they say it's the power steering
    pump -- but nothing like that (other than the mounting bolts) is described
    in the Hyundai troubleshooting section in the shop manual.

    Maybe, I'll try getting under the vehicle and looking to see what I can see,
    or getting someone to put it up on a lift and see if there is any way to
    really tell what is making the noise and why.

    I don't know if I dly
    JayR, Feb 20, 2011
  15. JayR

    JayR Guest

    Here's just a little more followup. I looked underneath the vehicle and it
    is clearly too hard to get to for me to try to replace it on my own. It is
    also now leaking power steering fluid. I checked at another dealership and
    their price for replacing just the pump is about $540, which is a lot less
    than the $800-$900 price I was given for doing the pump and the pressure
    hose. They said it is about a 3 hour job to replace the pump. So, I'll
    probably just get it done.
    JayR, Feb 21, 2011
  16. JayR

    hyundaitech Guest

    This power steering pump is actually in close proximity to the unibody
    frame rail. If the shaft breaks internally, it may slide out and
    actually bang into the frame rail, causing a noise similar to what you
    describe. Just a guess, though.

    You've also managed to find the least useful section of the repair
    manual. While better than they were several years ago, the diagnostic
    information in the manual will often lead you down the wrong path. I
    cannot tell you how many computers I would have needlessly replaced
    had I always followed the diagnostic charts. With experience, I found
    it was much more accurate to develop my own diagnostic procedures
    based on the operating principles of the device in question.
    hyundaitech, Feb 22, 2011
  17. JayR

    JayR Guest

    Thanks again hyundaitech. The information you provide is always excellent.

    I called a third Hyundai dealership this morning and they said they have the
    parts in stock and that they could replace the power steering pump today for
    $410 (which includes the 6% state sales tax). So I took it there and they
    did the work. All I said was that it needed a power steering pump, and I
    explained the background and the noise that it was making etc. About 2 1/2
    hours later they said it was done. The noise is completely gone and
    everything is running fine. Although when I called I asked about a price to
    replace the pressure hose (which was $330 including the sales tax), I didn't
    say anything about replacing the hose when I brought it in. I'm sure that
    if they saw that it needed a pressure hose they would have said something
    when they were replacing the pump.
    JayR, Feb 22, 2011
  18. JayR

    Ed Pawlowski Guest

    A rebuilt pump would be half that plus labor, a fair price. If it is a new
    pump, it is a very good price. Glad your problem is solved.
    Ed Pawlowski, Feb 23, 2011
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