M
Matt Whiting
Monday I made my first appointment at the local Hyundai dealer (BTW
where also I bought my Sonata) for some maintenance work that the
owner's manual suggests strongly is required to maintain my warranty.
Specifically, replacement of the fuel filter, fuel tank air filter and
canister which, if memory serves were required replacement items at 30K,
37.5K and 45K miles, respectively. My car is just about to hit 40K so I
figured this was a good time to hit all three.
The dealer asked me on Monday what I wanted done and I gave them the
three items listed above. I show up this morning and the service
manager says "We've never replaced the fuel tank air filter or canister
before and I don't think we even have those pars." So, he goes off to
the parts department and not only don't they have the parts, the parts
man can't even find a number for the fuel tank air filter! I had found
it in my shop manual so I ask to see is diagram and I quickly point it
out for him. The service manager says that they never replace any of
these parts unless the check engine light comes on and also they tell me
that the canister is $245.
I told them I was doing this only because the manual lists them as "R"
(replace) items rather than "I" (inspect and replace only if necessary).
I said I didn't see a need to replace them either, but didn't want to
jeopardize my warranty. The service manager assured me that warranty
would be unaffected if I didn't do this maintenance, so I said "Sounds
good to me" and left.
I'm not sure what amazed me more, the fact that the dealer sets up an
appointment and doesn't even check to see if they have the requisite
parts, or the fact that the service manager and parts manager didn't
even know about one of these parts!!
Strange, but it did save me a pile of change!
Matt
where also I bought my Sonata) for some maintenance work that the
owner's manual suggests strongly is required to maintain my warranty.
Specifically, replacement of the fuel filter, fuel tank air filter and
canister which, if memory serves were required replacement items at 30K,
37.5K and 45K miles, respectively. My car is just about to hit 40K so I
figured this was a good time to hit all three.
The dealer asked me on Monday what I wanted done and I gave them the
three items listed above. I show up this morning and the service
manager says "We've never replaced the fuel tank air filter or canister
before and I don't think we even have those pars." So, he goes off to
the parts department and not only don't they have the parts, the parts
man can't even find a number for the fuel tank air filter! I had found
it in my shop manual so I ask to see is diagram and I quickly point it
out for him. The service manager says that they never replace any of
these parts unless the check engine light comes on and also they tell me
that the canister is $245.
I told them I was doing this only because the manual lists them as "R"
(replace) items rather than "I" (inspect and replace only if necessary).
I said I didn't see a need to replace them either, but didn't want to
jeopardize my warranty. The service manager assured me that warranty
would be unaffected if I didn't do this maintenance, so I said "Sounds
good to me" and left.
I'm not sure what amazed me more, the fact that the dealer sets up an
appointment and doesn't even check to see if they have the requisite
parts, or the fact that the service manager and parts manager didn't
even know about one of these parts!!
Strange, but it did save me a pile of change!
Matt