Are they honest?

Discussion in 'General Motoring' started by Guest, Sep 26, 2006.

  1. Guest

    Guest Guest


    The full story is at the url above...

    The following is an e-mail that was sent to Hyundai in about September last

    This is yet another tale of David vs Goliath (or maybe David vs Hyundai).

    I'ts amazing how brilliant some people's service is when trying to sell you
    something, but once the deal has gone through and they have received their
    payment, but still have some outstanding obligations, they no longer
    consider you a priority.

    At around the 20th May 2005 I expressed interest in purchasing a used
    vehicle from Hyundai The Glen in Johannesburg. I agreed to view the vehicle
    and meet with the salesman, Lionel Baker, at their dealership. Preceding our
    meeting and around the time I was considering purchasing the vehicle, Lionel
    would contact me up to 5 times a day with information and feedback
    concerning the sale. I was quite impressed at how efficient his service was.
    I agreed to purchase the vehicle and the papers were signed. Lionel informed
    me that I could accept delivery one day after the papers were signed as
    there were a few small things on the vehicle that needed attention, and they
    still had to complete the licensing and registration.

    Not a problem, I thought. The papers were signed, and the next day I
    contacted them to find out if I could collect the vehicle. This is where ALL
    THE PROBLEMS STARTED. After several phone calls day after day from my side,
    a week later I eventually got Lionel to agree that I could take delivery the
    next day (1June 2005), as all outstanding work would then be complete. I
    went through to Jhb to collect the vehicle from Hyundai as promised, but the
    car was not there. I was asked to wait for about an hour and Lionel then
    took me through to a Roadworthy centre nearby to collect the vehicle. At the
    roadworthy centre I was informed that the vehicle had failed roadworthy due
    to the fact that the handbrake cable needed to be replaced (one of the
    original problems resulting in me not being able to take delivery a week
    earlier as agreed). They did not have stock of the part and I was told they
    would contact me the moment it came into stock. Due to circumstances, I was
    now in urgent need of the vehicle and was forced to accept delivery of the
    car in this condition.....

    Ezbuy © Internet is a company dedicated to bringing the truth to it's
    Guest, Sep 26, 2006
  2. Guest

    Mike Marlow Guest

    <nothing worthwhile>

    Here we go again...
    Mike Marlow, Sep 26, 2006
  3. Seems like the problem is the local dealer, not Hyundai. It may be
    different in your part of the world, but here, the dealer is an independent
    franchise and the used cars are not involved with the factory at all. If
    that is hte case, you should not disparage Hyundai when they ere not
    involved. At least clarify this.
    Edwin Pawlowski, Sep 26, 2006
  4. Guest

    Mike Marlow Guest

    Don't waste much energy on this guy Ed - he posts these same posts
    repeatedly several times a year. He feels he's got some gripe and he trolls
    the group for a while, then he disappears again for a few months.
    Mike Marlow, Sep 27, 2006
  5. Gotcha. This is his form of masturbation.
    Edwin Pawlowski, Sep 27, 2006
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