Entourage backup sensor

Discussion in 'Hyundai Entourage' started by Eric G., Jan 9, 2007.

  1. Eric G.

    Eric G. Guest

    One of my backup sensors is bad. I had the van to the dealer yesterday and
    after two hours, they came out to tell me that there appeared to be a
    scratch on the sensor and that it would NOT be covered under warranty
    because it was obviously from accidental damage. They tried to show me the
    scratch, but I couldn't see a thing. Then I was told that it would cost
    $250 to replace, mostly because the little trim ring piece on the
    replacement needed to be painted that same color as the van.

    So I went on the HMA site and see that it should take about 10 minutes to
    remove the rear bumper cover and install the new sensor. And I can get a
    can of touch-up paint for the trim piece.

    So, my question to Hyundaitech, is this really all there is to it? Does
    the sensor system require a reset or update when the new sensor is
    installed? Anything I might be missing?

    Also, if I decide to skip the repair completely, is there any way to
    disable either the bad sensor or the whole system?

    Eric G., Jan 9, 2007
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  2. If it is truly accidental damage, that is one thing. If it is questionable
    or not visible, why not try another dealer? Did they charge you for
    Edwin Pawlowski, Jan 9, 2007
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  3. Eric G.

    Eric G. Guest

    My wife and I have no knowledge of being hit, and it certainly did not
    happen while we were in the vehicle, but there is a slight paint chip about
    3 inches away from the sensor on the bumper. I see nothing on the sensor
    itself, or close enough to have reasonably effected the sensor. If that
    little chip is enough to cause the sensor to fail, then I will certainly
    disconnect it rather than fix it. Living in one of the densest states in
    America, there will certainly be more dings, dents and chips coming in the
    near future.

    No, they did not charge a diagnostic fee. The next closest dealer is
    probably worth the drive, but they are crooks also. After that, I need to
    travel to either PA or South Jersey and I have no experience with either of

    Eric G., Jan 9, 2007
  4. Eric G.

    hyundaitech Guest

    If there's no evidence that this damage affected the sensor, I'm not sure
    why the issue isn't covered by the warranty. If you, too, doubt that the
    damage caused the issue, then you should open a case with Hyundai Consumer
    Assistance (1-800-633-5151).

    To my knowledge, there's no way to disable the system, but I haven't
    particularly looked into it either. I'm not sure there's a single
    electrical component in this van that's not networked, so I try not to
    think about these things when it's unnecessary.

    10 minutes to remove and install the bumper cover is probably a little
    light, but I haven't investigated doing this job, either, so I don't
    really have any opinion either way.
    hyundaitech, Jan 10, 2007
  5. Eric G.

    Eric G. Guest

    Alright, thanks for your input.

    After digging a little deeper on the HMA site, I found the beeper as
    probably the most way to "disable" the system if I decide to go that
    route. It is located behind the lower dash crash pad, and it would seem
    logical that by unplugging that, I won't be bothered by the system. But
    I can't say for sure if the networking you mention will affect anything
    else....like maybe the side doors won't open with the beeper
    disconnected :) You never know.

    As to the damage, I would call it highly questionable at best. At the
    same time, it isn't clear-cut enough for me to say that there is no way
    the damage could have caused the sensor failure. Although the timing of
    what could have been someone hitting us, and the sensor failure, were
    not even close.

    And so you don't think I am saying your job is easier than it really is,
    the "10 minutes" to remove the rear bumper cover was just a metaphor.
    Although it is probably possible to do it in 10 minutes if you have the
    experience of doing it a few times, I am sure it will take me quite a
    bit longer than that.

    With all of that said, and speaking with my wife last night, I think the
    back-up system is a bit more important for her (it's her daily driver)
    than for me, so we are probably going to let them fix it this time.

    Incidentally, the dealer I use is also a Cadillac dealer. They claim
    the sensors on the Cadillac's go all of the time at a cost of $750 each.
    And they take almost a full day of labor to replace. So I guess I am
    lucky :)

    Eric G., Jan 10, 2007
  6. Eric G.

    Spanner Guest

    Did you ask the price for one sensor if you decide to fit it yourself?
    Spanner, Jan 10, 2007
  7. Eric G.

    Eric G. Guest

    No, but good question. On the receipt it shows the part as $140 and
    looking on-line just now in the DCS system, I finally found it for $142.39.
    So I guess ~$108 for labor and painting isn't really in excess.

    Eric G., Jan 10, 2007
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