"Free" oil change

Discussion in 'General Motoring' started by 631grant, Jul 2, 2008.

  1. 631grant

    631grant Guest

    When I bought my Sonata, the dealer gave me a booklet with coupons for free
    oil changes. I was in there today to get my fuel tank level sender replaced
    under warranty, which went well at no expense to me. While there, I asked
    about the free oil changes. I've been doing them myself using Hyundai
    filters since new because it is a 40 mile drive to the dealer. The service
    rep told me the oil was free but I would have to pay for the filter and
    'supplies'. This amounts to $11, so my 'free' oil change would cost $11
    plus the 3.5 gallons of gas for the round trip ($14) to the dealer. Such a
    I bought a Kia Sedona in 2003 and get free oil changes and tires on it since
    new. I've never paid a penny. WTF is up with Hyundai????? While I was
    there today, they tried to tell me I needed a new cabin filter (of course,
    they emptied my glove box to get at it and then stuffed everything back in).
    I said NO. Then they told me I needed new tires and an alignment. Granted
    the tires are near their lifetime, they are not at the wear indicators yet
    and I measured the depth across the tread and it's very close. No cupping,
    no abnormal wear pattern and no worn edges. No pulling to one side or
    vibrations of any kind. This is one pushy dealership. Unfortunately. it's
    the only one around this rural area of Georgia.
    631grant, Jul 2, 2008
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  2. Don't blame Hyundai, blame the dealer. You received a premium that the
    dealer uses to get you to his shop. It has nothing to do with the
    manufacturer at all. The dealer is in business to make a profit and this is
    just an enticement to get you close enough to pick your pockets. Buy the
    cabin filter for about $12 and do it yourself rather that pay the dealer $70
    for a ten minute job.

    While I was
    Most dealers are that way. I never use them for routine service.
    Edwin Pawlowski, Jul 2, 2008
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  3. 631grant

    631grant Guest

    Sure I blame the dealership, not necessarily Hyundai, as I mistakenly made
    it sound. We'll see if Hyundai responds to my experience when and if they
    read my email. THEN if nothing is done, I WILL blame Hyundai, too. I love
    my Sonata and will get another one - when the mileage is up around 40-50
    mpg, which is entirely within their grasp, like every other auto maker. I
    did replace the cabin filter with an aftermarket one a couple of months ago,
    which means it probably ticked them off that it wasn't a Hyundai product.

    Using a dealership for everyday maintenance is asking for trouble. In the
    waiting room yesterday, was a single mom getting her Accent worked on. They
    talked her into an alignment for $89.99, tire rotation for $30, while she
    was there to get her free $11 oil change. Of course, that's the
    dealership's fault.

    I did pick up 3 more oil filters while I was there for $6.10 each, which is
    a bargain even though I bought a couple at a dealer in Pa. a month ago for
    $5.40. I told them to keep their $1.00 metal drain plug gaskets because I
    bought 30 of them from germanautoparts.com for $0.11 each. It is the same
    gasket as Jettas, Kia's, and others.
    631grant, Jul 2, 2008
  4. 631grant

    Mike Marlow Guest

    Why would you blame Hyundai in any way, if they don't respond to your email
    abou something a dealer is doing? Yeah - customer relations and all that
    crap. As you admit - it's not a Hyundai matter. It's a dealer matter.
    It is. Sad, but true. Required maintenance is one thing but there is a lot
    of unnecesary maintenance foisted on unknowing people by unscrupulous
    people. Buyer beware.
    Mike Marlow, Jul 2, 2008
  5. 631grant

    631grant Guest

    It does say 'Hyundai' out front so I would HOPE that Hyundai cares and
    monitors how well its dealerships treat their customers because ultimately
    it boils down to how many cars Hyundai produces. Look at the Smart Car.
    Roger Penske is taking a very active role in monitoring and controlling how
    the dealerships treat HIS customers. After this morning's news showing
    every automaker except Honda down in sales, I would hope that Hyundai cares.
    It also showed that every segment was down with, of course, SUV's down the
    worst at 37% followed by pick me up trucks and then crossovers. Believe it
    or not Toyota was down but that was because they couldn't produce enough
    631grant, Jul 2, 2008
  6. The way dealer franchises work in the US, there is really nothing the
    manufacturer can do to punish the dealer.
    Matthew Fedder, Jul 2, 2008
  7. 631grant

    hyundaitech Guest

    Hyundai can apply some pressure, but won't be cutting off their nose t
    spite their face, either. There's no way Hyundai will be able to make th
    dealer stop doing this
    hyundaitech, Jul 2, 2008
  8. 631grant

    hyundaitech Guest

    "In the waiting room yesterday, was a single mom getting her Accent worke
    on. They talked her into an alignment for $89.99, tire rotation for $30
    while she was there to get her free $11 oil change. Of course, that's th
    dealership's fault."

    I think that all depends on whether those things were warranted. Even a
    my own place of employment, I see things sold that I think ar
    unnecessary. By the same token, there could be very legitimate reason
    for recommending an alignment and rotation, most notably tire wea
    hyundaitech, Jul 2, 2008
  9. 631grant

    Mike Marlow Guest

    Yeah - I know that in any situation one can always make a case that the
    manufacturer ought to be concerned for the unrelated actions of their
    representatives, and to a point that is true. But in this case you're
    talking about a dealership charging $11 for fees on an oil change offering
    that Hyundai had nothing to do with and more importantly, has nothing at all
    to do with the 10 year/100,000 mile warranty. While it might be arguable
    that Hyundai should care about every little thing a dealer does, there is a
    practical limit to which one should attempt to hold a manufacturer.

    Don't bet your house on how much Roger Penske really cares about those
    customers, despite published rhetoric. Once Roger's business picks up a bit
    you'll see that "care" drop off in direct proportion.
    Mike Marlow, Jul 2, 2008
  10. 631grant

    B.C. MALLAM Guest

    I bought a new Elantra in Jan. and have had the oil changed twice for free.
    They gave me five free oil changes for the first year and they are for sure
    free. No pressure to do anything else no fees.
    B.C. MALLAM, Jul 2, 2008
  11. 631grant

    mack Guest

    This was brought home to me the other day when I got four new tires at
    Sears. As the last entry in the invoice, there appeared "Alignment -$69.95"
    This was on the replacements of a pair of front tires that had normal wear,
    no cupping, no uneven wear, at over 60,000 miles, just a lack of deep enough
    .. I had mentioned nothing about a desire for an alignment. I said "no,
    thanks" and they deleted the alignment.
    A few years ago, I experienced a large oil leak, and without checking its
    source, took it to an independent garage where I'd had honest work (at
    honest prices) done before. They called me a couple of hours later and
    told me to come pick it up. The charge was $22 and change, for just an oil
    and filter change. When I asked what the oil leak was, the mechanic said
    that the oil filter was a little loose and had spewed oil over the engine
    (they had not done the previous oil change so it hadn't been their fault.)
    They even cleaned up the engine at no charge.
    I shudder to think what a dealer would have diagnosed the problem as. I'd
    probably still be paying for it!
    mack, Jul 2, 2008
  12. 631grant

    hyundaitech Guest

    It all depends on the dealer. I'd like to think that most would have don
    the same thing, give or take the free cleaning. And that's actually bee
    my experience at most dealerships where I've worked. Among seve
    different dealers, I cannot think of a single one where technicians wer
    encouraged to pretend problems were worse than actual, or one that eve
    knowingly allowed such practices.

    On the other hand, selling unnecessary maintenance seems to be
    profit-making staple, at dealers and independents alike
    hyundaitech, Jul 2, 2008
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