One Week Old Santa Fe - Engine Failure - HELP!

Discussion in 'Hyundai Santa Fe' started by Paula, Sep 21, 2004.

  1. Paula

    Paula Guest

    I need your advice! My sister bought a 2004 Santa Fe last week and
    after driving it for one week, the engine seized. They *think* they
    know the cause, but they are not sure. The dealership tells her all
    they can do is replace the engine, then they want to keep it on the
    lot for a few weeks to monitor it to make sure there are no more

    My sister is livid. She bought a new car and traded in an older one
    that was no longer reliable. She thought a brand new car ensured
    reliability (I guess not the case!), now she will be stuck with a

    She is attempting to get the dealership to replace the vehicle (or do
    a trade at her loss, since she does not want the lemon). She called
    Hyundai Canada to see what their policy is, and they said they do not
    'replace' vehicles, only fix them. I guess they do not have any kind
    of policy that if you own the vehicle for a certain time frame and an
    obvious manufacturer/assembly problem causes a problem, you get a
    replacement car.

    What kind of rights does my sister have in this case? If they refuse
    a trade/replacement vehicle, can she take them or Hyundai Canada to
    court and sue to get a new car?

    Paula, Sep 21, 2004
  2. Paula

    Zotto Guest

    What did it happen exactly to engine? Quite rare such an evenience like that
    one you wrote...

    Zotto, Sep 21, 2004
  3. Paula

    Doron Levy Guest

    Don't want to aggravate you further, but i've had dealings with Hyundai
    Canada and they are terrible to deal with. Had some upholstery coming off an
    armrest 3 days after I picked up my car and they denied the repair. They
    will exercise the warranty down to a T and say that the engine will need to
    be replaced/ordered. The most you can do is probably get a loaner from them
    for the time it takes to get it fixed. Maybe they'll pay for a rental but
    you will have to be persistent with your dealer and head office.

    Doron Levy, Sep 21, 2004
  4. Paula

    hyundaitech Guest

    Why would another car be any better than fixing the one you have?
    Effectively, they're both brand new and they'll be putting brand new parts
    in the one you have in order to repair it. Sure, it's disconcerting to
    have the problem in the first place, but there's no benefit to replacing
    the whole vehicle. If cars didn't have problems, you wouldn't need a
    warranty. My advice is to relax and let them fix the car. A competent
    dealer will do a fine job.

    It would be nice (although not part of the warranty coverage) for Hyundai
    to provide you with a substitute vehicle until yours is repaired. If
    you're persistent, you'll probably get that.

    ("You" and "your" refer to the vehicle owner).
    hyundaitech, Sep 21, 2004
  5. Paula

    kjs Guest

    What exactly is the cause of the engine failure? Hyundai should be
    providing your sister with a loaner vehicle, be sure to demand it because
    they are not very giving. My mother has a 2004 Santa Fe that she bought 4
    months ago and it has been at the dealership for the last month with a
    blown engine. They are saying that because she took it to an independent
    garage for her first oil change, they started to engine with no oil.
    That's not true because she was there the whole time. Yet Hyundai would
    only allow the dealership to remove the bottom part of the engine to
    reveal "scored bearings" they have been very hesitant with disassembling
    the rest of the engine although they know there is a problem on top of the
    engine. We feel it is a defective part within and Hyundai has chosen to
    void her warranty and wants her to pay $10,000 for a new engine. Beware
    of the Hyundai warranty. After doing much research, warranty problems are
    the biggest complaint with consumers that have engine and/or transmission
    problems. I've had my 2004 Santa Fe in 3 times for transmission problems
    already. Please find out what they are saying is wrong with the engine,
    I'm curious to know. They have expressed to us that the Santa Fe's "never
    have engine problems" and that's why they are blaming her for the cause.
    kjs, Sep 25, 2004
  6. Paula

    kjs Guest

    DO you know what caused the engine failure? Demand an explanation from the
    dealership. My mother's 2004 Santa Fe has been at the dealership for the
    past 4 weeks with engine failure, although they are blaming it on the
    garage that did her 1st oil change. They are trying to say that the garage
    started the car with no oil during the oil change which is not the case
    because my mother was there the entire time the oil was being changed. Her
    bearings are severly scorred and for some reason, Hyundai is very hesitant
    about looking at the top of the engine although they know there are
    additional problems. They want her to pay $10,000 to replace the engine.
    She has 3147 miles on it. Beware of Hyundai's warranty also, they would
    not even look at the SUV for 2 weeks because it has an "aftermarket" oil
    filter on it and they want to completely void out her warranty because of
    it. Please let me know what you find out, i'm very curious to know the
    kjs, Sep 25, 2004
  7. Paula

    me Guest

    I would think the dealership stands to make a ton of money in labor
    costs replacing the engine, so I doubt they will even attempt to try
    to replace the entire vehicle. Money makes the world go round, and
    even at the expense of others, they will try to suck in as much money
    as they can. The Hyundai dealer actually tried to take me to court
    because they found out they undercharged me by $40.00 when I bought my
    '04 Sonata. Now I wouldn't even let them clean my ash try (if I
    smoked) I go to a different dealer
    me, Sep 27, 2004
  8. Actually, they are paid by the job and typically the money paid by
    Hyundai for such work is barely enough to break even, if that. That's
    one reason why car dealers in general are not fond of doing warranty
    work. They make their money on work that gets billed by the hour and on
    quick service items like oil changes and scheduled services.
    $40??? That dealership qualifies as "moron of the month".
    Brian Nystrom, Sep 27, 2004
  9. Paula

    kjs Guest

    Has the dealership told you exactly what is wrong with the vehicle? I am
    very curious because my mom's 3 month old Santa Fe (3147 miles) engine
    just blew and it's been at the dealership for a month now. It happened 2
    weeks and 285 miles after her first oil change. Hyundai won't honor her
    warranty though because she went to an independent garage and there's an
    "aftermarket" filter on the vehicle. Please let me know what they say is
    wrong with the vehicle.
    kjs, Oct 3, 2004
  10. Paula

    JAC Guest

    yes we know the vehicles Hyundai sell are shitty...... lol signed
    General Motors
    JAC, Oct 3, 2004
  11. Paula

    me Guest

    They won't honor it because of an aftermarket filter? That would
    really suck. The more I hear about Hyundai, the more I regret buying
    this '04 Sonata (I get my oil changed every 3,000 miles, but never at
    the Hyundai dealership, so I guess I'd be screwed also if I develop
    engine problems)
    me, Oct 3, 2004
  12. Paula

    notme Guest

    I don't even know where to start here so I'll try to start from what I
    think is the begining. 1st, I currently own an 02 SantaFe with 25K
    miles on it with no problems. 2. I do all my own oil changes (and most
    maintenance items) that are not covered by a warranty. 3. I always use
    a factory flter during the warranty period (less than $4 a change and
    most quick lube places will be more then happy to use it and discount
    your service). 4. It is COMMON for quick lube type places to let you
    drive off without oil in the engine. I would guess about 5% of the
    time it happens and it WILL burn the bearings (othewise they wont be
    burnt,except for maybe an oil pump problem). 5. The main question here
    is how long after you left the oil change shop did the car stop? Most
    cars will fail before 10 miles (and alarms will be going off too BTW).
    6. DOA engines are not uncommon either, I would guess <1% of ALL
    engines not just Hyundia's are DOA. 3000 plus miles is NOT DOA, so
    SOMETHING happened. Most likely oil related.
    What should happen? Well, if your lucky, Hyundai will replace the
    engine, you will get a loaner car and life goes on. That is the most
    likely outcome. If you feel like its a lemon, dump it with 5K miles on
    it and cut your losses.
    Good Luck, and Hyundai DOES make good cars and engines (I know, I've
    owned 2 current models and have been very impressed with the quality).
    notme, Oct 4, 2004
  13. Paula

    hyundaitech Guest

    Absolutely stand by having the dealer tell you specifically what caused the
    failure. I have heard of cases of oil filters not allowing enough oil to
    the engine, but have not seen any. The only way I can see that this
    wouldn't be a warranty issue is if there were some problem with the filter
    or oil or installation at the lube place.
    hyundaitech, Oct 4, 2004
  14. Paula

    K. Collier Guest

    I would think that refusing to fix the problem because a non-factory oil
    filter was used is illegal. Sure, there are better filters than others out
    there, but they all do the basic job (assuming they fit your vehicle).
    So short of the oil draining out of the engine because the shop screwed
    something up when you had your oil changed, this is a warranty repair, big

    K. Collier, Oct 5, 2004
  15. Paula

    hyundaitech Guest

    If the filter caused the failure, then there's the issue. The manufacturer
    is not responsible for any filter other than theirs. On the other hand, if
    the manufacturer can't show how the filter/oil/installation caused the
    failure, they lose in court very quickly.
    hyundaitech, Oct 5, 2004
  16. Paula

    kjs Guest

    SHe went to a garage that she has used for 20 years. It's an independent
    garage-no Jiffy Lube crap. She had oil in it when she started hearing a
    tapping and the dealership verified that she had oil in it when they rec'd
    the vehicle. It's now 6 weeks with no car. She just had to pay $1500 to
    retain a lawyer and now she has to go purchase a used vehicle so she has
    something to get to work in.
    kjs, Oct 10, 2004
  17. Paula

    kjs Guest

    SHe went to a garage that she has used for 20 years. It's an independent
    garage-no Jiffy Lube crap. She had oil in it when she started hearing a
    tapping and the dealership verified that she had oil in it when they rec'd
    the vehicle. It's now 6 weeks with no car. She just had to pay $1500 to
    retain a lawyer and now she has to go purchase a used vehicle so she has
    something to get to work in. When the dealership rec'd the car we
    indicated a tapping noise at the top of the engine, yet they immediately
    said there was a problem with the bottom of the engine. They have taken
    to bottom part apart (after she agreed to pay the bill) and the bearings
    are scorred yet they have acknowledged a problem at the top of the engine
    but said that there is no need to look there since the bearings are
    scorred. I find this to be very interesting.
    kjs, Oct 10, 2004
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