Power steering noise on 2002 Santa Fe

Discussion in 'Hyundai Santa Fe' started by dirt gal, Oct 6, 2006.

  1. dirt gal

    dirt gal Guest

    I'm on my 4th power steering pump, and a recently replaced steering
    rack as well but continue to have loud moaning/grinding noises when
    making sharp turns. Especially bothersome when turning into parking
    spots (forward and reverse). Dealer is now suggesting I upgrade to the
    new, improved Hyundai steering fluid (at my own expense) to PERHAPS fix
    the noise. Any thoughts?
     
    dirt gal, Oct 6, 2006
    #1
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  2. dirt gal

    Mike Marlow Guest

    This has the ring of something more to the story. You leave a lot of
    information out - too much for anyone to offer any thoughts. Your car is
    still under warranty? The dealer has been doing the work on it for those 4
    pumps? Why would a dealer who is chasing a Hyundai problem tell you that
    you have to fork over on your own to fix a long standing problem on the
    manufacturer's part?

    My thoughts - you need to provide more information.
     
    Mike Marlow, Oct 6, 2006
    #2
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  3. 'Why would a dealer who is chasing a Hyundai problem tell you that you
    have to fork over on your own to fix a long standing problem on the
    manufacturer's part?'

    REPLY: I agree. I think its time to contact the regional Hyundai
    Manager for her locale ; perhaps he has some history of this problem .
    Or...take it to a good qualified independent Mechanic who can diagnose
    the real cause ., then return to the Hyundai Dealer/Regional Manager
    with the Mechanics written report for warranty repair. The least the
    Dealer should do is drain the P.S. fluid and add a different kind to see
    if that helps instead of putting it back on you .

    I have a 2002 SantaFe without any problems at 33,000 miles.

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    Dave in Lake Villa, Oct 6, 2006
    #3
  4. dirt gal

    dirt gal Guest

    Sorry for the missing details. Yes, the car is still covered under the
    100K warranty (has 80K on it), and has had issues with the power
    steering since I first bought it. The dealer service has done the 4
    pump replacements due to pump failure, and just two months ago replaced
    the steering rack as well. The noise never went away. Now, I feel
    like rather than look deeper for the problem, they have indicated that
    Hyundai has begun making their own steering fluid and if I pay to have
    that put in in might solve the problem. I am also perplexed why they
    would suggest a that an issue that has been an ongoing problem should
    now be solved by me paying to upgrade to some fancy fluid. Also, I'm
    curious to hear if anyone has comments about the noise problem itself.
    It is a noise that gets progressivly worse during a day of driving.
    First thing in the morning, not so bad. After about 10-15 minutes of
    around town driving it appears, going slowly around sharp corners or
    turning sharply in and out of tight spaces.
     
    dirt gal, Oct 6, 2006
    #4
  5. dirt gal

    ']['unes Guest

    Has anybody ever bothered to check the wheel bearings ? Wheel bearings have
    been known to make those kind of sounds especially when making sharp turns
    and going around corners when they have more sideways pressure on them. Just
    a suggestion.

    ']['unez



     
    ']['unes, Oct 6, 2006
    #5
  6. dirt gal

    dirt gal Guest

    Thanks for the suggestion, I'll mention that when I'm back there at the
    dealer this morning.

    Thanks!


     
    dirt gal, Oct 6, 2006
    #6
  7. dirt gal

    hyundaitech Guest

    This vehicle uses Dexron automatic transmission fluid in the power steering
    system. There's absolutely nothing special about it. If the fluid in the
    system at this time isn't proper and it was installed by the dealer,
    demand they install the proper fluid at no charge to you, whether this
    fluid is distributed by Hyundai or someone else.

    You should also open a case with Hyundai customer assistance. However,
    since you've reached 80,000 miles, you've significantly exceed the 5/60
    warranty. If you don't have records of ongoing complaints since 60k,
    you're going to have difficulty getting assistance.
     
    hyundaitech, Oct 6, 2006
    #7
  8. dirt gal

    dirt gal Guest

    Thanks hyundai tech! I have the extended warranty...with 20,000 miles
    left to resolve this ONGOING ISSUE. This is pump #4, and a new
    steering rack, all of which have been replaced under warranty since
    I've owned the car. Their position is, we've checked it all out, and
    nothing appears to be mechanically wrong with the car, other than the
    noise which they agree is not normal. Because it is "just a noise", if
    I insist on further resolve, they are suggesting this new fluid. I
    agree with you, if the standard fluid isn't performing properly, THEY
    need to replace it. I'm heading over there now, with my 4 years of
    service (and regular maintenance!!!) records to pursue the issue.
    Thanks so much for you input!!!
     
    dirt gal, Oct 6, 2006
    #8
  9. dirt gal

    hyundaitech Guest

    Definitely get Hyundai involved, too. Considering they've *never* made the
    noise go away, it's about time they do. Since they've already agreed it's
    not normal, that stikes that possibility as well (unless they were wrong
    initially on that count). The only situation I can think of where such a
    noise would be considered normal is if you were applying additional
    turning pressure when the wheels were already turned as far as they could
    go.
     
    hyundaitech, Oct 6, 2006
    #9
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