Warranty Exclusions

I have bought Hyundai for over 10 years, I liked the 5 year
warranty. However, there are exclusions I was not aware of (my fault)
and I think it is time to move on to another brand.

The other day, my son took his Elantra in because of a water leak.
The car is an '03 and still under the 5 year warranty. They found a
hole in the drain tube on the sunroof. I had to pay the labor and
they patched the hole. If it leaks again I was told by the dealer I
will need an assembly for over $400. Called Hyundai, yep, water leaks
are only covered for one year. The warranty is too selective. I
contacted some other automotive companies. For example, VW would
cover such leak for their full four year warranty.

Just beware of the exclusions in the warranty. Don't think you are
covered unless it is in black and white.

 

Big deal. VW quality is pretty poor these days and if you think Hyundai
repairs are expensive, wait until you see what VW parts and service cost!

 

How much more will you pay for a VW comparable to a Hyundai? I'm not
selling Hyundai, but it is amazing how many people will be penny-wise
and pound-foolish and pay $5K more for a car upfront to save a $400
repair 4 years down the road. Heck, if you invested the $5K you save up
front, you will have well over $400 in interest after 4 years...

Food for thought.

Matt

 

Whoah...I'm not saying I would buy a WV, just contrasting the
warranty coverage. Will do more research with other automobiles. I
just think a water leak due to a factory defect should be covered by
the five year warranty. I don't understand why this is an exclusion,
unless it is a game to save money on warranty costs.

I always felt Hyundai's five year warranty was a great selling point,
now I'm not so sure.

Regards,
Bob

 

The dealer could cover this (if they wanted) without raising an eyebrow on
Hyundais part. So let's say your sunroof drain tube has a hole in it.
That's covered becuase of your 5/60 bumper-to-bumper warranty, even if
there is no leak. Check your warranty again. Even though it says water
leaks are not covered, it does not exempt the sunroof drain tube from
coverage as it does components like the radio and "wearable" items. A
decent factory rep or a decent dealer would have this covered with no
issues.

 

All car maker's warranties have similar exclusions and different parts
have different coverage. It is a very rare car that covers EVERYTHING
for 5 years or more.

Your son's 03 is nearly 5 years old, so how do you know this was a
factory defect? Did the mechanic say that? Could the hole have
occurred from some cause after the car left the factory? I can't
believe that if the hole was there since day one it took nearly 5 years
for water to start leaking through it.

Matt

 

I believe Hyundaitech is right in his analysis. It's not Hyundai's
warranty but the Dealer's interpretation and lack of initiative to
care for the customer that led to this result.

Thank you Hyundaitech.

Regards,
Bob

 

Hyundai does no
realize how many customers are being driven away by their poo
responses to their warranty. I will not buy Hyundai again because o
their arbitrary choice on a warranty repair

Over the years, I have had several cars repaired under warranty an
the worst service yet was from Hyundai. And I do not think it is th
dealers but Hyundai America who is directing the repairs

 

My experience has been exactly the opposite. I found Hyundai very easy
to deal with and very responsive to consumer complaints. Luckily for me,
my local dealer is very reputable and helpful as well. Although I'm
always leery of car dealers, these guys have been 100% honest with me
over the years and I frequently recommend them to friends. It seems to
me that most of the complaints here and elsewhere can be traced to
unscrupulous dealers, rather than to Hyundai.

 

We just bought a new car, and am looking to replace my Sonata. Because of
the shitty warranty of Hyundai, having paint peeling issues on my 01, which
is very common to that year, and their refusal ( Hyundai Canada and Hyundai
Korea )to fix the problem, we went elsewhere to replace the wife's car. And
I might add I will not be buying a Hyundai ever again.

 

**The Hyundai dealer in Ann Arbor was the worst business-related
experience that I've ever had straight across the board, doesn't
matter what kind of business it was, they were the worst. I was warned
before hand so I knew I was going to be for a rough time. I was told
by two other Hyundai owners that I *would* have to yell at them to get
warranty work done. At the time, I had a brand new Santa Fe and,
sadly, a piece of molding popped off. Sure enough, they fought it
tooth and nail and accused me of being in an accident even though the
molding and the car showed not a single sign of being in one.

But I fought them and got them to order a replacement piece. Then I
got a call from the paint people they contracted with and was told
they needed my SF for a week and that they were going to repaint EVERY
piece of molding on the vehicle to make it match "beautifully." Uh,
bullbeans! I called the Hyundai place back, told them to place the
black molding onto the vehicle. If my car didn't have traction
control, I would've left black skid marks on my out of their parking
lot and over their service nazis.

When I came back to my hometown in CT, I told the local Hyundai
dealership what had happened. After they picked their jaws up off of
the floor, their paint man took me into the shop and showed me exactly
how they match the paint and he said that it would take no time at all
*and* match perfectly. I dropped off the car late one afternoon and
picked it up the next day around lunch time. The paint job was
fantastic.

Brian has hit the nail on the head: a lot of the Hyundai experience
has to do with the way they treat you after you've purchased the
vehicle. I've been lucky enough to have the option of using several
dealerships. If you're stuck dealing with one like the A2 dealership
then I can see why people go ballistic. Even though I no longer own a
Hyundai (05 Subaru Impreza), I live back in CT now and I wouldn't
hesitate to buy another Hyundai simply because I'm by a more reliable
dealer.

kaboomie

 

Good post. I also am blessed with an exceptionally good Hyundai/Kia dealer
in my area. But I have two in my area, both about an equal distance apart.
The other one has apparently been nothing but trouble. They have now been
sold, and one can only hope the new ownership will "get it."

One can also hope that Hyundai/Kia will soon "get it" and start removing
franchises from these bad eggs. Their cars and SUV's are getting better and
better, and if you have a good dealership, they are definitely the best deal
going in the entire car industry. But it only takes a few bad ones...

 

FWIW, there seems to be a considerable difference between Hyundai Canada
and Hyundai America. I've heard similar complaints from other Canadians.