How many trips to the dealer to fix a Sonata?

  • Thread starter Thread starter Bill
  • Start date Start date
Bill said:
As I said earlier, I've heard NOTHING from Hyundai since the call I
mentioned previously. They have no interest in dealing with the problem. I
haven't had a change to call them back and ask when they planned on
contacting me. At this point, I have five documented, problem verified
present trips to the dealer for the same issue, so I am past the four
required for North Carolina's lemon law. If that light comes on again, I
think that's the path I'll have to take. I've tried to be as patient as
possible with them, and Hyundai has shown absolutely no interest in trying
to help me. In fact, I think that one could safely say that their customer
service level is horrible.
Click to expand...

As much as you say that, you've been driving a rather nice loaner and they
paid for a decent rental for your vacation. While you do have good reason
to be PO'd. it sounds like someone is taking good care of you.

Good luck. I'd go the lemon law route if it comes on again.
 
Edwin Pawlowski said:
As much as you say that, you've been driving a rather nice loaner and they
paid for a decent rental for your vacation. While you do have good reason
to be PO'd. it sounds like someone is taking good care of you.
Click to expand...

I'm talking about Hyundai. The dealer has been eating the costs for the
loaner / rental. Hyundai's suggestions to fix the problem have not worked,
and they haven't seen fit to contact me with any meaningful information even
though I've called them several times. So, my assessment of their (Hyundai,
the car company) level of customer service as being horrible is justified.
 
Back
Top