The so called 'bumper to bumper' Hyundai warranty

  • Thread starter Thread starter Dave in Lake Villa
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Dave in Lake Villa

To the consumer , 'bumper to bumper' warranty gives the impresssion that
EVERY defective part is covered at no cost . Not so. The 2004 Santa Fe
i bought my folks have had 2 license plate bulbs go bad within a 3 month
period with just over 12,000 miles on the car. The Hyundai Dealer
wanted $21 to change out the bulb because the 'bumper to bumper'
warranty doesnt cover light bulbs. Light bulbs going bad (even the same
one within a 3 month time frame) are not covered ; according to the
Service Manager : " Light bulbs are considered a maintenance item". I
say , thats fine if one goes out every 3 or 4 years...but the same one
within 3 months at just over 12,000 miles ??? Come on.

I post this just so you are aware. There are other things which the
'bumper to bumper warranty' does not cover as well.
 
Dave said:
To the consumer , 'bumper to bumper' warranty gives the impresssion that
EVERY defective part is covered at no cost . Not so. The 2004 Santa Fe
i bought my folks have had 2 license plate bulbs go bad within a 3 month
period with just over 12,000 miles on the car. The Hyundai Dealer
wanted $21 to change out the bulb because the 'bumper to bumper'
warranty doesnt cover light bulbs. Light bulbs going bad (even the same
one within a 3 month time frame) are not covered ; according to the
Service Manager : " Light bulbs are considered a maintenance item". I
say , thats fine if one goes out every 3 or 4 years...but the same one
within 3 months at just over 12,000 miles ??? Come on.

I post this just so you are aware. There are other things which the
'bumper to bumper warranty' does not cover as well.
Click to expand...

Yeah, see, you have to actually *read* the warranty -- it clearly says
such items as light bulbs, wipers, etc. are excluded. You shouldn't
have been surprised by this. It's annoying to have two bulbs go out in
such a short time, and I guess 21 bucks is a bit much to charge to
replace them -- but they're light bulbs. They burn out. Sometimes you
get a defective one... or two... or three, and they don't last as long
as they should. That's the way things go. Replacing them requires a
Phillips' screwdriver.
 
Ah, you said the magic word, Shane - 'defective'.
Don't you think 'defective' parts should be covered under the warrantee? I
think it says that in the papers if you read them.....

I own a 2006 Sonata and a 2003 Kia Sedona. I just had to pay for a
headlight in the Sedona under the 'bumper to bumper' warrantee. Maybe you
don't remember when such warrantees covered everything. Times are a
changing. Also, Kia has made it very clear with huge signs in their waiting
rooms that any failure to follow their suggested maintenance with documented
proof voids the 100,000 mile warrantee. Used to be that a simple entry in
their book that you changed the oil and filter at routine intervals was
enough.

Tom
 
Bulbs are a consumable item like oil and filters, brakes etc you want them
to cover a 79 c bulb?????
Its so easy to replace them, go to walmart buy the bulbs ..your owners
manual should state how to change.
every car buy ind read their manual it's there for a reason...
 
heck my dealer. will change any bulb. wash vehicle.. vacums it out. cleans
the windows.. tops up winsheild washer fluids.. why I wont take it anywhere
else to be worked on..

Pete...
 
Bulbs are a consumable item like oil and filters, brakes etc you want them
to cover a 79 c bulb?????
Its so easy to replace them, go to walmart buy the bulbs ..your owners
manual should state how to change.
every car buy ind read their manual it's there for a reason...
Click to expand...

Autozone usually replaces them for free so they can get the sale.

;-)
 
Dave said:
The Hyundai Dealer
wanted $21 to change out the bulb because the 'bumper to bumper'
warranty doesnt cover light bulbs.
Click to expand...

While you can quibble about whether bulbs should be covered under
warranty (they're supposed to be for the first 12 months), if you can't
be bothered to change your own bulbs, you deserve to get soaked for $21.
 
Brian Nystrom said:
While you can quibble about whether bulbs should be covered under
warranty (they're supposed to be for the first 12 months), if you can't
be bothered to change your own bulbs, you deserve to get soaked for $21.
Click to expand...

I was told by my dealer that headlight main bulbs are covered under the
warranty (not sure if this is the full 10/100), but the side marker bulbs
are not. I guess it's because the side markers get used more when the
lights are switched to the first setting. The license plate bulbs are
certainly not covered. Yes -- I got stung too. I'll be fixing my own from
now on.
 
Tom said:
Ah, you said the magic word, Shane - 'defective'.
Don't you think 'defective' parts should be covered under the warrantee? I
think it says that in the papers if you read them.....

I own a 2006 Sonata and a 2003 Kia Sedona. I just had to pay for a
headlight in the Sedona under the 'bumper to bumper' warrantee. Maybe you
don't remember when such warrantees covered everything. Times are a
changing. Also, Kia has made it very clear with huge signs in their waiting
rooms that any failure to follow their suggested maintenance with documented
proof voids the 100,000 mile warrantee. Used to be that a simple entry in
their book that you changed the oil and filter at routine intervals was
enough.

Tom
Click to expand...

I certainly understand what you're saying, Tom, but the point is that
the warranty covers what it says it covers, and doesn't what it
doesn't. It doesn't matter what I *think* it should cover -- all that
matters is what the warranty says. Every buyer goes into the deal
knowing (or should know) the score.

I would certainly agree (and wish it were so!) that a
"bumper-to-bumper" warranty "should" cover EVERYTHING on the car that
might break, for a specific period of time. But it doesn't, it says it
doesn't, and that's the way it is.

I suppose we could argue over what "defective" means in the case of a
light bulb (if it doesn't light, ever, it's defective. If it doesn't
last "as long as it should..." well, who determines that?), but that
discussion would be silly, in the long run.

But really, my response was caused by, "It's a light bulb, for crying
out loud. Get out a screwdriver and replace it." The things people will
complain about...
 
The dealer is correct. Bulbs are not covered beyond 1 year/12k miles,
except your headlamp bulbs which are covered for 5/60.

In all sincerity, everyone should read the warranty section of their
owner's materials. First, it'll help you know whether you wish to take
the car to the dealer, take it somewhere else, or even attempt repairs
yourself. Second, you'll be able to know the veracity/correctness when
the dealer says items are/are not covered by your warranty.

Many dealers will replace bulbs for the cost of the part when not covered
by warranty as a courtesy, but nothing requires them to do so. They have
every right to charge labor for everything their technicians spend time
doing. I typically install bulbs at no labor charge unless especially
difficult or I feel the customer is taking advantage.
 
Don't worry about the small stuff. I just found out today that you
need to replace the timing belt at 60,000 and that if you don't, it is
likely to ruin the engine if it breaks. I was quoted $800 for parts
and labor for my 2002 XG350L..

I checked around and found I could get the work done in another city
for less than $500.

It's still a shock to have a service item cost that kind of money.

I've bought my last Hyundai.
 
How about timing belt? Today, I was quoted $800 to do the 60,000
replacement service on my 2002 XG350L.

That was a total surprise. I found the same thing for $399 about 2
hours away.
 
Don't worry about the small stuff. I just found out today that you
need to replace the timing belt at 60,000 and that if you don't, it is
likely to ruin the engine if it breaks. I was quoted $800 for parts
and labor for my 2002 XG350L..

I checked around and found I could get the work done in another city
for less than $500.

It's still a shock to have a service item cost that kind of money.

I've bought my last Hyundai.
Click to expand...

Most vehicles on the market today have timing belts and require regular
changes over the life of the vehicle.

OTOH, my Astro's 4.3 V6 and my wife's Malibu 3.1 V6 both have timing
chains. This advantage is unfortunately offset by the suckey
transmissions Chevy makes.

--
 
'While you can quibble about whether bulbs should be covered under
warranty (they're supposed to be for the first 12 months), if you can't
    be bothered to change your own bulbs, you deserve to get
soaked for $21.
'

REPLY: I would have replaced the bulbs myself, EXCEPT the Service
Advisor at the Dealership said 'it was covered' ; so, i took it in only
for the Service Manager to tell me it wasnt. By then, they had changed
the light bulb and i had to part with $21 . Of course the next time one
goes , i will do it myself. I just think that saying a car is 'bumper
to bumper' waranteed , is a little misleading. I expect to pay for oil ,
filters, etc...but not light bulbs ...especially 2 within 3 months just
over 12 k. miles.
 
Screwtape III said:
Most vehicles on the market today have timing belts and require regular
changes over the life of the vehicle.
Click to expand...

I've owned GM's for decades before recently buying a 2004 Sonata and I've
never had to replace a timing belt as a matter of routine maintenance. I've
changed them because I was in there for something else, but that was totally
discretionary. My cars typically go for around 250,000 miles and they're
still running on the factory timing belt. As you say below, some aren't
belts, some are chains, but those that are belts have not required changing
at 60,000.

So- in all of my research prior to buying this Sonata I had not discovered
that they require a timing belt every 60,000 miles. Does this apply to all
Hyundai's or only to certain motors?
OTOH, my Astro's 4.3 V6 and my wife's Malibu 3.1 V6 both have timing
chains. This advantage is unfortunately offset by the suckey
transmissions Chevy makes.
Click to expand...

Hey - that tranny isn't sucky. We had a Malibu that the Hyundai replaced as
my wife's car, and the Malibu is now my daughter's car. It was a
disappointing car in a lot of respects and I'd never buy another Malibu, but
I certainly wouldn't complain about the tranny. It's crisp and it runs
trouble free forever as long as you never let it get thirsty for ATF. GM
trannies get pretty upset over not having enough ATF. Easy to lose the pump
and then the clutches.

Now wheel bearings on the other hand... that's another story...
 
How about timing belt? Today, I was quoted $800 to do the 60,000
replacement service on my 2002 XG350L.

That was a total surprise. I found the same thing for $399 about 2
hours away.
Click to expand...
Make sure they use a Hyundai timing belt or you'll void the warranty.
 
Dave said:
'While you can quibble about whether bulbs should be covered under
warranty (they're supposed to be for the first 12 months), if you can't
be bothered to change your own bulbs, you deserve to get
soaked for $21.
'

REPLY: I would have replaced the bulbs myself, EXCEPT the Service
Advisor at the Dealership said 'it was covered' ; so, i took it in only
for the Service Manager to tell me it wasnt. By then, they had changed
the light bulb and i had to part with $21 . Of course the next time one
goes , i will do it myself. I just think that saying a car is 'bumper
to bumper' waranteed , is a little misleading. I expect to pay for oil ,
filters, etc...but not light bulbs ...especially 2 within 3 months just
over 12 k. miles.
Click to expand...
It sounds like you screwed yourself. If you were told that it was
covered, you should have refused to pay the $21. You DON'T have to
accept that kind of treatment! I suggest you go back and demand a
refund. Threatening to take your business elsewhere should be enough
leverage to get them to capitulate. If it's not, you shouldn't be
dealing with them anyway, as they're dishonest.

The warranty ('04 at least) clearly states that "belts, brake pads and
linings, clutch linings, filters, wiper blades and bulbs" are covered
for 12 months/12K miles "only when the replacement is the result of a
defect in material or factory workmanship". The dealer was not obligated
to replace the bulbs under warranty, but for a $2 part, one would think
they might accommodate you as a good will gesture, especially if you
bought the car from them and/or had them service it regularly. However,
it's not their fault that you didn't read the warranty info completely.
It's not like it's hidden, either. It's right on Hyundai's web site, so
anyone can check it before buying a car.

http://www.hyundaiusa.com/global/warranty/warranty.aspx
 
Don't worry about the small stuff. I just found out today that you
need to replace the timing belt at 60,000 and that if you don't, it is
likely to ruin the engine if it breaks. I was quoted $800 for parts
and labor for my 2002 XG350L..

I checked around and found I could get the work done in another city
for less than $500.

It's still a shock to have a service item cost that kind of money.

I've bought my last Hyundai.
Click to expand...
Before you condemn Hyundai, check around to see what that same service
costs on other cars. You'll probably find that it's just as much on any
comparable vehicle. You could always buy all the necessary tools and a
service manual (or use the FREE online manual that Hyundai provides), do
the work yourself and save a bundle. If you're not willing to do that,
you have to pay someone to do it for you, plain and simple.
 
Mike said:
I've owned GM's for decades before recently buying a 2004 Sonata and I've
never had to replace a timing belt as a matter of routine maintenance. I've
changed them because I was in there for something else, but that was totally
discretionary. My cars typically go for around 250,000 miles and they're
still running on the factory timing belt. As you say below, some aren't
belts, some are chains, but those that are belts have not required changing
at 60,000.
Click to expand...

I'll bet that none of these vehicles had a 100,000 mile drivetrain
warranty either, did they?

Hyundai requires that you change the timing belt in order to maintain
the warranty. That's the price you pay for the extended warranty
coverage. That doesn't mean that the timing belt is going to wear out in
60K, 80K or even 100K miles, but Hyundai is not willing to take that
chance, since they're the one's that will be paying for the engine
damage if it does fail. If you want the coverage, you agree to the
terms. If you don't care about the warranty, you don't have to change
the timing belt. Your call.
So- in all of my research prior to buying this Sonata I had not discovered
that they require a timing belt every 60,000 miles. Does this apply to all
Hyundai's or only to certain motors?
Click to expand...

All of them that I know of. FWIW, when I replaced the timing belt on my
old Excel @64K miles, it was nearly indistiguishable from the new belt I
installed. The replacement was still in the car when I sold it, 112K
miles later. I'm not suggesting that anyone take the risk of not
changing a timing belt, but they can last a long time.

The only timing belt failure I've experienced was in a car with a
leaking main seal that coated the timing belt with oil for ~20K+ miles
until it finally shed a couple of teeth. However, it was not a Hyundai
and I have no idea how durable the timing belts in the current Hyundai
models typically are. When my Elantra hits 60K miles, I'll change the
timing belt myself to keep Hyundai happy, as I did with the Excel.
 
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